Innovating in public services means rethinking processes to make public administration simpler, more efficient, transparent, secure, and less costly. Those of us who work alongside thousands of municipalities of all sizes know how crucial it is for public entities to rely on effective guidance to improve—using cutting-edge methods, digital platforms, and frontier technologies like AI—key sectors such as taxation, mobility, tourism, culture, urban and road safety. This is how the transformation from Smart City to Augmented City takes place.
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